I want my whole item in a print, how do I get that?
Please contact me (Instagram messages is the fastest and easiest for me, email is second). I will check if I have enough in stock to fulfill your request. There will be an additional charge depending on which print you would like as my prints cost more than the solid colours.
Can I send you my own choice of fleece?
Yes! You can have fleece sent to me from an online shop (Fabric.com, Spoonflower, Etsy...etc...) or you can send a fleece you purchased yourself (it must be perfectly clean, no dog hair on it). Please contact me to find out the amount you will need to send for your order. I offer a $10 per yard/meter (this is the average amount that I typically pay for the same amount of fleece) discount for fleece sent.
What is the difference between Water Resistant Cozies and Lightweight Water Resistant Cozies?
Water Resistant Cozies have fleece fused into the inside of the item and Lightweight Water Resistant Cozies have a very thin mesh fused inside. The fleece will keep your dog warm and mesh will provide no heat. Both are very breathable.
Do you ever restock fabrics?
I do sometimes but not all are available to me for restocking. Most are not going to come back into stock. If you see something you like, I suggest you get it because it may be the last time you can get it.
How do I wash my item?
Every product I make has a tag sewn inside with specific wash/care instructions. Please locate your tag and follow the symbols indicating item specific care suggestions.
Should I measure my dog really tight or leave room for movement?
You should measure your dog snug, not extremely tight or loose. All items are made with this snug measurement in mind.
How long will my package take to arrive?
Shipping within Canada can take approximately 2-7 business days.
Shipping outside of Canada can take approximately 3-8 business days.
How long do I have to wait for my item before filing a lost package claim?
Canada Post will allow a lost package claim to be filed no sooner than 21 business days from the shipping date. Please refer to your tracking information to find your shipping date. I CAN NOT see any more information on tracking than you can. I CAN NOT file a lost package claim for you until it has been 21 business days since shipping date.
What is the best way to take the cozies off?
You should pull the whole back of the cozy up to the dog's shoulder/chest area (just behind the neck), gently push your dog's head down so that he/she is looking at the ground, then pull the cozy down toward the floor and off of the dog's head. Now you're left with a dog who only has their legs in the cozy. Just take one leg out at a time. Easy peasy!
My item doesn't seem to fit right, what do I do?
Please contact me if you have concerns regarding fit (instagram messages are very fast and convenient for me, otherwise email will be the best way to contact me). Please be prepared to send me photos and/or videos of your dog wearing the item & photos and/or videos of you measuring your dog in certain areas.